From: Ameya Thokal
To: trooper388@msptrooper.org
Date: May 13, 2021, 9:35 PM
Subject: Re: Adding our phone to your system and final Salesforce integration
Hi Team
Thanks for your time over the call today. It was nice talking to you :)
To recap, we discussed your requirements to send -

- 1:1 Text Conversation.
- Bulk/Mass Text campaigns.
- Automated text messages based on responses received.

To meet your texting requirements, I demonstrated the SMS Magic texting application natively built on Salesforce CRM. I have highlighted below capabilities & the features as discussed on the call & attached a quick demo video for your reference along with the recording link.

- Intelligent inbox : Converse desk with an intriguing UI to let your users communicate from the same interface.
- Converse app : Send automated text based on the keyword responses received and reduce manual intervention.
- Custom Inboxes - create separate inboxes to prioritize the conversation.
- Internal note - ability to post internal notes on important conversations from the converse desk.
- Bulk Read/unread of messages from the converse desk.
- Assign conversation in bulk - in absence of a user or record owner.
- Campaign manager - run automated campaigns on the reports and lists.
- Conversation layouts - ability to filter show users messages, objects they have access to.
- Compliance Component - wireframe to manage your compliance & an ability for the end recipient to opt-in for the text they want to receive.
- Audit history - a history of consents with time stamps & keywords.
- Alerting mechanism - to receive alerts on SMS texting delivery statuses.
- Salesforce Mobile App integration
- Email to Text - to allow users to reply to text from the registered email address itself.
- Intelligent dashboards. - To oversee agent productivity & opto-out/opt-in analysis.
- Omni channel - Route incoming messages to agents depending on their availability.

Recording link
Password : 8MVvGa?0
On the pricing front - please find the attached price estimate for 3 power users to start. I offered you a 16% discount on a subscription price & provided "3 users, 3 numbers & 5916 text credits" as an allowance with the same & 50% discount on professional services. In addition to it - during the contract period the credits purchased will be at a discounted rate of $0.009 per text (current standard price $0.012 per text). I request you to review the attached price estimate and let me know if you have any questions.