Subject: Re: Adding our phone to your system and final Salesforce integration
Hi Team
Thanks for your time over the call today. It was nice talking to you :)
To recap, we discussed your requirements to send -
1:1 Text Conversation.
Bulk/Mass Text campaigns.
Automated text messages based on responses received.
To meet your texting requirements, I demonstrated the SMS Magic texting application natively built on Salesforce CRM. I have highlighted below capabilities & the features as discussed on the call & attached a quick demo video for your reference along with the recording link.
Intelligent inbox : Converse desk with an intriguing UI to let your users communicate from the same interface.
Converse app : Send automated text based on the keyword responses received and reduce manual intervention.
Custom Inboxes - create separate inboxes to prioritize the conversation.
Internal note - ability to post internal notes on important conversations from the converse desk.
Bulk Read/unread of messages from the converse desk.
Assign conversation in bulk - in absence of a user or record owner.
Campaign manager - run automated campaigns on the reports and lists.
Conversation layouts - ability to filter show users messages, objects they have access to.
Compliance Component - wireframe to manage your compliance & an ability for the end recipient to opt-in for the text they want to receive.
Audit history - a history of consents with time stamps & keywords.
Alerting mechanism - to receive alerts on SMS texting delivery statuses.
Salesforce Mobile App integration
Email to Text - to allow users to reply to text from the registered email address itself.
Intelligentdashboards. - To oversee agent productivity & opto-out/opt-in analysis.
Omni channel - Route incoming messages to agents depending on their availability.
On the pricing front - please find the attached price estimate for 3 power users to start. I offered you a 16% discount on a subscription price & provided "3 users, 3 numbers & 5916 text credits" as an allowance with the same & 50% discount on professional services. In addition to it - during the contract period the credits purchased will be at a discounted rate of $0.009 per text (current standard price $0.012 per text). I request you to review the attached price estimate and let me know if you have any questions.